Overview
You can manage your billing information directly in your MNTN account, including viewing and assigning invoices, updating your credit card, and checking payment status. This article covers how to access your billing settings and what to expect from your billing cycle.
View Billing Details
MNTN supports two billing methods: credit card and invoice. Your billing method determines how you're charged and when you receive payment notifications. To view your billing information:
In the upper-right corner of the platform, click on your account name.
Select Billing.
The Billing Details window opens.
To view your credit card information, stay on the Billing Info tab.
📝 Note: Every month, we will send you a receipt referencing this information to the email address you provided at sign-up. Please note you can always change that email address.
Edit Billing Info
In the Billing Info tab, update your payment information as needed.
Click Save Changes.
View & Download Billing History
The Billing History tab aggregates the credit card receipts or invoices from prior billing periods. Billing History details your invoices and allows you to download, print, or share your invoices.
View billing history
From the Billing Details window, click the Billing History tab.
Download an invoice
From the Billing History tab, select the invoice you'd like to download.
Click the ellipses.
Select Download.
Add Billing Contacts
Billing contacts receive your monthly invoices or credit card receipts. You can assign users who don't have access to the MNTN platform as billing contacts.
From the Billing Details window, click the Invoice Settings tab to add billing contacts.
Scroll down to the Invoice Contacts section.
Click + New.
Enter the contact's information.
Click Save.
Remove billing contacts
Click the trash icon to the right of their name.
Change Your Payment Method
You can request to switch between credit card and invoice billing by following the below steps. Note that once you switch from invoice to credit card, switching back to invoice will require re-approval.
Switch to credit card
This feature is available to all customers currently on invoice billing. Follow these steps:
In the upper-right corner of the platform, click on your account name.
Select Billing.
On the Billing Info tab, click Switch to Credit Card.
⚠️ Warning: This change is automatic, but it won't be completed unless a valid credit card is added.
Switch to invoice
This feature is available to Select customers. Follow these steps to request approval:
In the upper-right corner of the platform, click on your account name.
Select Billing.
This will take you to to the Billing Details tab on the left-hand menu.In the bottom left-corner of the Billing Info tab, click Request switch to invoice.
A confirmation modal will appear.
⚠️ Warning: If this feature isn't available to you, the Request switch to invoice button won't appear.
Click Yes, Submit Request.
MNTN will review your request, typically within 3-5 business days.
If your request is:
Approved | You'll receive confirmation through email and the MNTN platform that your payment method has been updated. |
Rejected | You'll receive confirmation through email and the MNTN platform that your request has been rejected and your billing method will remain unchanged.
You can request a payment change again in 14 days. |
Add or Update a Purchase Order on an Invoice
Some organizations require a purchase order (PO) number to appear on their invoice before payment can be processed. PO numbers are added at the invoice level.
There are two ways a PO can be added, depending on timing. You can:
Provide a PO Before Invoice Generation
If your company requires a PO on invoices, contact MNTN Support before your invoice is generated and provide:Your Account ID (AID)
The PO number
The related campaign or billing details
Providing PO information in advance helps ensure the invoice reflects your requirements.
If a required PO is not provided before invoice generation, payment timelines may vary based on your organization’s internal policies.
Add or Update a PO After an Invoice Is Issued
In the upper-right corner of the platform, click your account name.
Select Billing.
Within the Billing Details window, click the Billing History tab.
Locate the invoice.
In the PO Number column, click Add PO.
Enter the PO number and press enter.
Re-download the invoice if needed.
Change Your Invoice Layout
This applies to invoice customers only. MNTN offers two invoice layouts:
Standard | Total monthly ad spend with billing information, payment instructions, and invoice dates. No campaign-level breakdown. This is the default layout. |
Campaign Detail | Everything in Standard, plus a line-by-line spend breakdown by campaign. This is helpful for advertisers running multiple initiatives. 💡 Pro Tip: Running multiple campaigns? The Campaign Detail invoice makes it easy to understand campaign-level spend, align with reporting, and optimize budgets. |
To change your layout:
From the Billing Details window, click the Invoice Settings tab.
Scroll down to the Invoice Layout section.
Select your preferred layout.
Click Save Changes.
📝 Note: Layout changes will take effect on your next billing cycle.
View Your Spending
Month to date
From your dashboard, open any campaign. This will open up the Performance tab and you will see a visual graph of your month-to-date ad spend.
Spend per day
From you dashboard:
Click the Reporting tab.
This will open up the Advertiser reporting dashboard.
In the Advertiser Detail section, click Detail.
This will show a day-by-day spend breakdown.
Quick Answers
What happens if I miss a payment?
What happens if I miss a payment?
For clients billed by credit card, we understand that if an updated payment is not received within 3 days of the initial decline, campaigns will be automatically paused. For clients billed by invoice, unpaid invoices after 90 days will have their campaigns paused.
Why is my campaign's spend slightly higher than my campaign's set budget?
Why is my campaign's spend slightly higher than my campaign's set budget?
Due to industry assumed discrepancies, we have designed our system to always continue to spend past the budget to win valuable inventory. This also helps ensure that we fulfill your campaign's maximum budget. MNTN will ONLY charge the amount budgeted for the given month and will absorb the cost of these discrepancies. Please be assured that we will never charge your credit card more than the budget inputted into your campaign's budget.
Why does my account still say overdue when I paid my invoice already?
Why does my account still say overdue when I paid my invoice already?
The invoice status in the platform will be adjusted by the end of the invoice due month/beginning of the following month. Therefore, if you pay your invoice on the 15th, it should reflect 'paid' in the platform by the 3rd of the next month at the very latest.