Overview
If your credit card payment fails, MNTN sends an automated email to the primary contact on your account from [email protected] with the subject line "Advertiser Payment Unsuccessful." You can resolve the issue by updating your card or retrying directly in the platform.
⚠️ Warning: If payment isn't received within 3 business days of the initial failed transaction, your campaigns will be paused automatically.
You have two options depending on whether you want to use a new card or retry the same one. The retry feature supports credit card payments only. It doesn't support ACH or other non-credit card payment methods.
Update Your Card And Retry
In the upper-right corner of the platform, click your account name.
Select Billing from the menu.
This will take you to the Billing Details tab in the left panel menu.
On the Billing Info tab, update your credit card information.
Click Save Changes.
Your payment will be retried automatically once the new card is saved.
Retry The Same Card
In the upper-right corner of the platform, click your account name.
Select Billing from the menu.
This will take you to the Billing Details tab in the left panel menu.
Click the Billing History tab.
Next to the failed payment, click the Retry button.
💡Pro Tip: Hover over the info icon next to the failed payment to see the specific failure reason and make sure your credit card details are current before retrying.
After clicking Retry, the button will show Retrying...
If another account administrator is retrying at the same time, it will show Retry in Progress.
If your retry attempt is:
Successful | The invoice status will change to Approved and you'll receive email and in-platform notifications. |
Rejected | A countdown will appear showing when your next retry is available. You'll also receive email and in-platform notifications. |