Overview
The quickest way to get help at MNTN is through the Messenger — the chat icon in the bottom-left corner of the platform and Help Center. You can ask our AI agent questions, search articles, or request help from a MNTN teammate.
Help Center Chat Location | In-platform Chat Location |
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From the Home Tab
Ask a question
Click the Chat icon.
From the Home tab, click Ask a question.
The AI agent opens and greets you. It can:
Answer common questions
Point you to relevant help articles
Walk you through processes
Provide quick guidance without waiting for a human
Just chat naturally — type what you need and the AI will respond right away.
Request human support
If you need help from our team, enter submit a request.
The AI agent will intake your details and may suggest routing prompts if it detects you need more specific support:
"I have a question" — for general questions or guidance
"I'm experiencing a bug" — to report technical issues
"Something else" — if your request doesn’t fit a category
You can access your conversation with MNTN Support at any time by clicking on the Messages tab.
Search for Help
Click the Chat icon.
Click Search for help or click the Help tab.
Enter your search topic in the search bar at the top.
You’ll see step-by-step guides, troubleshooting articles, and best-practice content — available 24/7.
From the Messages Tab
Messenger isn't just for support — it's also how we share the latest from MNTN. Use Messages to get instant alerts on new features, guidance on how to use them, and quick tips to make the most out of every update.
Click the Chat icon.
Click on the Messages tab.
